Flight delay, Flight cancellation / change of schedule, Missed connection, Overbook?
Get up to 600 € compensation up to 3 years after.
Choose your flight problem
Enter your flight details
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You can sign your Claim
What flight irregularity has occurred?
Flight delay of over 3 hours.
You are entitled to compensation if the delay at your final destination amounts to three hours or more. This regulation does not apply in cases of “extraordinary circumstances” like e.g. bad weather, natural disasters, airspace restrictions or a strike.
I was denied boarding.
You are entitled to compensation if you had a ticket and nevertheless was denied boarding.
I missed a connection.
You are entitled to compensation if you miss a connecting flight due to a delay on your first flight and arrive at your final destination
or more late.
Flight cancellation / change of schedule.
You are entitled to compensation if your flight was cancelled or your schedule was changed and the airline hasn’t informed you about it least 14 days before the departure.
Loss / Delay of Luggage
In the event of loss of luggage, a claim for damages only exists for the current value of the items in question, not for the value of the new items purchased. Without Lost and Found document - >PIR form (Property Irregularity Report) no claims can be claimed. Airlines are liable for a lost suitcase with a maximum of about 1,300 euros. Delayed baggage must be reported within 21 days of handover; in the event of damage, you have up to seven days after receipt of the baggage. Airlines are liable for late delivery of suitcases up to a maximum of 1,300 euros. No claims can be made without a lost and found document - PIR form (Property Irregularity Report). Translated with www.DeepL.com/Translator