PASSENGER RIGHTS AND HOW TO MAKE A CLAIM
Airlines do their best to avoid disruption and delays. However, sometimes problems do occur.
If a flight you are booked on is delayed or cancelled, there are things you can do to make the disruption more bearable. You should also take the time to understand your rights, to make sure your airline treats you fairly.
Eu Rights.com explains what to do when your flight has been disrupted.
Decide whether you still want to fly
If your flight has been delayed or cancelled, try to find out when your airline will be able to fly you to your destination.You can ask at the airport, check the airline’s website (often the quickest way) or call them.
If you have been delayed for more than five hours and no longer wish to travel then you are entitled to a refund.
If you are a transfer passenger you are also entitled to a flight back to your original departure point.
Once you decide to take a refund or to travel later than the first available flight, your airline has no obligation to provide you with food, drink or accommodation. If you are on a package holiday and you decide not to travel on your outbound flight, you may lose your holiday too.
The airline must get you there
If you still want to fly then the airline must get you to your destination. You might have to be patient while they rearrange flights and rebook passengers, but the law says they must get you there.
Sometimes airlines may advise you to make alternative travel arrangements, then claim back the cost later. If you do this, try to keep costs down as much as you can, keep receipts and record the name of the person giving this advice. Book with the same airline if at all possible.
You are entitled to compensation amounting to:
- EUR 250 for all flights up to 1 500 kilometres;
- EUR 400 for all flights between 1 500 and 3 500 kilometres;
- EUR 600 for all flights of more than 3500 kilometres.
NO WIN – NO FEE
We work for you on a no win-no-fee basis and represent your interests as an air passenger against the airline. This means there is no upfront cost involved. Even if your case progresses to court, you will not bear any solicitor or court costs. There is no risk and you can only gain money through using our service. You only pay us commission if we win your case at a rate of 24,5% excl. VAT.